FAQs

How do I rent from you or place a custom order? 

Email us using our quote request/contact form with information about your event ( and the items and quantity if you like). We will respond within 24-48 business hours to learn more about your needs and to check on item availability or your personalization request. We will then create a quote for you to review, sign and return. Items are rented on a first come-first serve basis. A 50% deposit is required to reserve your rentals. Your deposit will be applied to your total order and is refundable until 14 days prior to your event; after which, your deposit becomes non-refundable. The remaining balance is due 14 days prior to your event. 

What are your office hours?

What is your Damage or Lost policy?   

Monday - Friday 10:00am - 5:00pm. We are open Saturday and Sunday for deliveries and events only but will respond to inquiries when possible. Please see our delivery schedule above

We have a "Break it, you bought it" policy. Once any item is delivered and accepted, it is the full responsibility of the client until the time of return. Additional charges will apply for missing, broken, or otherwise heavily damaged items. Glassware will be considered broken if returned chipped as we do not rent chipped items. If you discover a chipped or broken item when you unpack your order, please notify us right away so that it can be quickly replaced. To avoid additional fees, clients may opt to pay a Damage Waiver at the time of rental. The Damage Waiver is a one-time, non-refundable charge that covers any accidental damage that would otherwise cost you extra fees. Missing items are not covered under the damage waiver. Missing items and items not covered by the damage waiver will incur a replacement expense.

Do you offer shipping? 

We do offer shipping within the 50 United States. Shipping fees are assessed with your quote.

What are your delivery fees?

Delivery is dependent on how small or large the order is and distance. Deliveries within 10 miles of our location start at $80 round trip. A 3-hour delivery and pick-up window is required for all orders. An additional fee will be added for weekend pick ups and delivery and pick up outside of regular hours. 

Regular delivery hours are Monday-Friday 8:30am - 6:00pm, Saturday 6:00am - 6:00pm and Sunday 6:00am - 1:00pm. 

How long is the rental period? 

Rental rates are per day (24-hours). Items can be delivered during office hours the day before your event and picked up the same day or day after at the one-day rate. 

Do you have any vendor recommendations? 

As 15 year industry veterans, we've worked with an array of amazing event professionals and companies. Please ask us for referrals when you contact us and we'll be happy to share. 

Can I contract you if I live in another state? 

Indeed! We are available to work where you need us and are excited to travel to create the event you desire. Our planners are currently located in Miami, FL and Washington, DC. We've planned events all across the country and in the Caribbean and Mexico. 

How much time before my event do I need to place my order? 

Naturally, we'd want as much time before your event as possible to have your order placed and ready to go, however, we know things don't always happen that way. Rental items: an order 3-4 weeks prior to your event is preferred as inventory may not be available; we can often accommodate orders the day before. Custom orders: 2 weeks advance notice is required for any customized order. 

What forms of payment do you accept?

We accept payments via credit card, Venmo, Paypal, Cash App

In what ways are you eco-conscious?

How we implement any conservation and sustainable measures is mostly dependent of the event requirements. Some of the ways we try to utilize no matter the event includes using reusable items such as dish ware, utensils, centerpieces, and linens, planning our delivery schedules based on routes and locations so that drivers are not driving all across the city, minimizing water usage, not over ordering food or supplies, and finding ways to upcycle old or damaged items. We work with our clients needs to ensure further eco-friendly measures where possible.  

Can I pick up my items? 

We do not yet have an official showroom location so pick-up is not currently available. Please subscribe for updates to learn when our showroom will be open.